سياسة الاسترداد

14-day withdrawal window

EU Country's &

No Return Policy for non EU Country's

Refund & Returns Policy

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving any reason.

To exercise this right, submit a return request through your account at https://shopify.com/101615239456/account within that 14-day window. You then have a further 14 days to return the item(s).

We will refund you within 14 days of receiving the returned goods (or proof of return), including the original standard delivery cost. Premium or express shipping upgrades are non-refundable. Return shipping costs are your responsibility unless the item is faulty or not as described.

Exemptions: The right of withdrawal does not apply to personalised or custom-made items, or sealed goods unsuitable for return for hygiene reasons once opened.

All Other Countries — No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or cancellations after an order has been placed.

Please carefully review your order, including the product, size, color, and quantity, before completing your purchase.

Damaged or Incorrect Items

Please inspect your order immediately upon receiving it. If you receive an item that is defective, damaged, or different from what you ordered, please contact us at viovadstore@gmail.com as soon as possible.

To help us resolve the issue, please provide your order number and clear photos or videos showing the problem. Each case will be reviewed individually, and if the issue is confirmed to be our responsibility, we will provide an appropriate solution.